Temporary reduced services during Covid-19 PandemicPosted on
We know that many of you continue to depend on your GPS trackers during this pandemic (Several of you are essential workers and you depend on your Lil Trackers more than ever, and we want to thank you all for your service!).
Rest assured: Although we're not (considered to be) an 'essential service,' and have been forced to temporarily close our offices and warehouse, we remain committed to serving you. Here are some details regarding the service and support you can depend on from us, during the pandemic:
Support by email: We are open to answer questions and help with technical support, albeit with a reduced staff. We are now working from our new home offices. Although response times may be a little slower than usual, our goal is still to respond to all emails within 24-48 hours. Our business hours remain Monday - Friday 9AM - 5PM Eastern time
Telephone Support: We understand, there are times when a phone call simply works better than an email. We will continue to offer telephone support, however it will now be by appointment only. Contact us at firstname.lastname@example.org with your order number and we'll be pleased to schedule a support call with you.
Sales: Our website is open 24 hours a day, however, our sales offices are mandated to be closed. Our support staff can answer sales questions by email. Contact them at email@example.com
Shipping: We are offering shipping services one day per week. How? While we are doing our part to help stop the spread of Coronavirus (Covid-19) by staying at home, we do leave once a week for essential groceries. During this weekly trip, we will drop off orders at the post office to ship out. Kindly note that Canada Post has temporarily cancelled their guaranteed delivery times. Therefore, we ask you to please understand that transit time for shipments may be longer than usual.
As always, don't hesitate to contact us if you have any questions. We want to take this opportunity to thank you all for your support and to wish you much peace and health. And we can't wait to talk to you once things improve. Stay safe everyone!