Shipping Policy

We want your Lil Tracker order to arrive quickly, safely, and at a fair cost. This page explains how we ship GPS tracker watches, GPS pendants, SIM cards, and accessories within Canada.

Shipping Within Canada

LilTracker.ca ships orders within Canada only. If you are ordering from outside Canada, please order through LilTracker.com.

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Shipping options and rates are shown at checkout based on the products in your order, the shipping address, and the shipping method selected.

Canadian orders only: this shipping policy applies to purchases made on LilTracker.ca and shipped to Canadian addresses.

Processing Time

Orders are typically processed and shipped within 1 to 2 business days.

Processing may include SIM card installation, device charging, basic testing, packaging, and preparing your order for shipment.

During busy periods, holidays, severe weather, or carrier delays, processing and transit times may take longer than usual.

Shipping Carriers

We use a combination of Canada Post, UPS, and Purolator to deliver orders throughout Canada.

Our team may select the most reliable and efficient carrier for your address, region, and order type. The carrier used may vary depending on the destination and service availability.

Shipping Options

Available shipping options are displayed at checkout. Depending on the order and destination, options may include:

  • Standard Shipping: a reliable, cost-effective shipping option for most orders.
  • Express Shipping: a faster shipping option when available for your destination.
  • Letter Mail: a lower-cost option that may appear for small accessories only.

Letter mail does not include tracking. Delivery times for letter mail are estimates only and cannot be guaranteed.

Tracking

Most orders, including watches, pendants, SIM cards shipped with devices, and larger accessories, are shipped with tracking whenever available.

Once your order ships, tracking information will be sent to the email address used at checkout, when tracking is available.

Delivery Estimates

Delivery estimates shown at checkout are carrier estimates and are not guaranteed delivery dates.

Delivery time begins after the order has shipped, not when the order is placed.

Shipping Date vs. Delivery Date

The shipping date is the date your order leaves our facility. It is not the same as the delivery date.

For example, if checkout shows that an order is expected to ship tomorrow, that means the order is expected to leave our facility tomorrow. Delivery time is additional and depends on the carrier and shipping method.

Important: carrier delivery estimates are calculated from the shipping date, not from the order date.

PO Boxes, Rural Addresses, and Remote Areas

Some PO boxes, rural addresses, northern communities, and remote areas may have fewer shipping options, longer delivery times, or higher delivery costs.

Orders shipped to PO boxes may need to be sent by Canada Post or another available service. If a selected shipping method is not available for your address, we may contact you before shipping your order.

Remote-area delivery timelines are often less predictable, even when a tracked shipping method is used.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

Lil Tracker is not responsible for delays or delivery issues caused by incorrect, incomplete, or outdated shipping information provided at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Lost, Delayed, or Misdelivered Packages

Once a package is with the carrier, transit time and delivery handling are outside of our direct control.

If your package is delayed, lost, or marked delivered but not received, please contact us and we will help review the tracking information and next steps.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We may ask for photos of the package, shipping label, product packaging, and damaged item so we can review the issue and assist with a solution.

Our Commitment

Whether you are ordering a GPS watch for kids, a GPS tracker watch for seniors, a GPS pendant, a SIM card, or an accessory, our goal is to ship your order quickly and reliably.

We do our best to ship orders by the stated shipping date and to provide tracking information whenever tracking is available.

Need Help?

If you have questions about your order, shipping options, tracking, or delivery, our support team is here to help.

Email: support@liltracker.ca

Phone: 514-285-7140 or 1-866-683-6270

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Last updated: June 2026