Our customers love our products, and we want to make sure that never changes! That’s why we proudly offer our hassle-free One-Year Warranty, safeguarding all our GPS tracking devices against manufacturer's defects. Within one year from your purchase date, we will, at our cost, repair or replace any defective device.
Please note that our open-box units come with a six-month warranty. It's also important to be aware that physical, cosmetic, and water damage fall outside the scope of our warranty coverage.
Making a claim is as straightforward as sending an email to firstname.lastname@example.org, describing the issue and attaching a few photos for our reference.
While we reserve the right to exercise discretion in handling warranty claims, primarily to prevent misuse of our policies, we strive to ensure you receive a repaired or replaced Lil Tracker quickly, under almost all circumstances.
To open your warranty claim, please email email@example.com and provide the following information:
- Current shipping address
- Product name and colour
- Explanation of the problem
It's really that easy! Just think of it as our thanks for all your support.