Contact Lil Tracker Canada

Welcome to Lil Tracker Canada. This website is intended for customers in Canada. If you are located outside Canada, please visit our international website at www.liltracker.com.

To help us direct your message to the right team, please choose the contact option below that best matches your situation.

Already Placed an Order?

If you have already placed an order and need help with your device, setup, repairs, troubleshooting, app support, SIM card advice, warranty questions, or anything related to a product you already own, please contact our support team.

Email: support@liltracker.ca

To help us assist you faster, please include your order number. If you do not have your order number available, please include the email address used to place the order.

You are also welcome to include photos, screenshots, or short videos if they help explain the issue. This is especially helpful for setup questions, charging issues, screen damage, SIM card concerns, app settings, or error messages.

Thinking About Buying a Lil Tracker?

If you are interested in purchasing your first Lil Tracker and have questions about which model to choose, shipping times, product features, accessories, carrier compatibility, or whether a device is right for your family, please contact our sales team.

Email: sales@liltracker.ca

We can help you choose the best option based on who will be wearing the device, how it will be used, and whether you need GPS tracking, voice calling, SOS alerts, geofencing, fall alerts, a locking band, or a Canadian SIM plan.

Already Have a Lil Tracker SIM Card Plan?

If you already have a Lil Tracker SIM card plan and need help with renewals, plan status, voice minutes, data usage, reactivation, billing, or SIM plan questions, please contact our Lil Tracker Mobile team.

Email: liltrackermobile@liltracker.ca

Please include the phone number assigned to the SIM card, the order number if available, or the email address used when purchasing the plan.

Phone Support

If you prefer to speak with us directly, you can call during regular support hours.

Support hotline: (514) 285-7140
Toll-free: 1-866-683-6270
Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

If we are helping other customers when you call, please leave a clear message with your name, phone number, order number if available, and a brief explanation of what you need help with.

Mailing Address

Lil Tracker Canada
203-3484 Boul des Sources
Dollard-des-Ormeaux, QC
H9B 1Z9
Canada

Please contact us before mailing a return, repair, or exchange. Returns and warranty cases may require authorization before they can be processed.

Helpful Links

Whether you are choosing your first Lil Tracker, setting up a device, renewing a SIM plan, or troubleshooting an issue, we are here to help.