Privacy Policy

Lil Tracker Canada respects your privacy. This Privacy Policy explains how we collect, use, disclose, protect, and manage personal information when you visit our website, place an order, contact our team, use Lil Tracker products, or use related services such as GPS smartwatches, GPS tracker watches, Bluetooth trackers, SIM card plans, the Lil Tracker GPS app, the LilTracker Bluetooth tracker app, GPS location tracking, Bluetooth tracking features, mobile apps, and customer support.

By using LilTracker.ca, purchasing from us, contacting us, or using a Lil Tracker device, app, or related service, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal information that is reasonably necessary to provide our products, process orders, support customers, manage SIM card plans, troubleshoot devices, and improve our services.

This may include:

  • Name, billing address, shipping address, email address, and phone number
  • Order details, payment status, shipping information, and return or warranty records
  • Device information, such as model, IMEI, registration code, SIM card number, assigned phone number, app account details, Bluetooth tracker details, and device status information
  • Support communications, including emails, phone notes, photos, screenshots, short videos, troubleshooting records, and repair or replacement history
  • SIM card plan information, including plan type, activation status, renewal history, usage alerts, voice minutes, SMS, data usage, and billing-related information
  • Website usage information, such as pages visited, browser type, device type, IP address, cookies, and similar analytics data
  • Location-related information generated by Lil Tracker GPS devices, Bluetooth trackers, and related apps when location services are enabled and the device is connected

GPS, Bluetooth, and Location Information

Lil Tracker GPS smartwatches, GPS tracker watches, Bluetooth trackers, and tracking devices are designed to provide location-based safety and tracking features. Depending on the device, app settings, SIM card status, Bluetooth connection, mobile network connection, and user permissions, a Lil Tracker device or app may collect, transmit, or display GPS, Wi-Fi, cellular, Bluetooth, or location-related information.

Location information may be used to display device location in the Lil Tracker GPS app, support geofencing, help with SOS alerts, assist caregivers or authorized users, locate Bluetooth trackers, troubleshoot device performance, and provide customer support.

Access to location information is intended for the account holder, authorized caregivers, approved app users, service providers involved in operating the system, and Lil Tracker support when needed to assist with setup, troubleshooting, safety features, tracking features, or service issues.

How We Use Personal Information

We use personal information for purposes including:

  • Processing and fulfilling orders
  • Shipping products and providing tracking information
  • Providing customer service, technical support, setup help, repairs, returns, and warranty assistance
  • Managing SIM card plans, renewals, activations, reactivations, usage alerts, and billing-related communications
  • Helping customers configure devices, app accounts, APN settings, SIM cards, GPS features, Bluetooth tracking features, geofencing, SOS alerts, and related services
  • Communicating with customers about orders, support cases, service updates, renewals, product information, or account-related matters
  • Improving our website, products, customer support process, apps, and service reliability
  • Preventing fraud, misuse, unauthorized access, chargebacks, and security issues
  • Complying with legal, tax, accounting, shipping, carrier, regulatory, and business record obligations

Consent

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by law. Consent may be provided when you place an order, create an account, activate a device, use a Lil Tracker app, purchase or renew a SIM card plan, contact support, submit information through our website, or otherwise interact with us.

You may withdraw consent where permitted by law, subject to legal, contractual, safety, technical, or service-related limitations. If you withdraw consent for information that is necessary to provide a product, app function, GPS feature, Bluetooth tracking feature, SIM card service, or support service, some features may no longer work properly.

Sharing of Personal Information

We do not sell customer personal information. We may share personal information only as needed to operate our business, provide services, support customers, or comply with legal obligations.

Information may be shared with:

  • Payment processors and fraud-prevention providers
  • Shipping carriers and fulfillment partners
  • Mobile carriers, SIM card providers, or network service providers
  • App, cloud, GPS, Bluetooth, messaging, analytics, email, customer support, and website service providers
  • Repair, warranty, or technical service partners when needed to resolve a customer issue
  • Professional advisors, insurers, accountants, or legal representatives
  • Government, regulatory, law enforcement, or other parties where required or permitted by law

Third-Party Services

Lil Tracker Canada may use third-party platforms and service providers to operate our website, process payments, ship orders, provide customer support, manage communications, provide SIM card service, operate the Lil Tracker GPS app, operate the LilTracker Bluetooth tracker app and related mobile app services, host cloud systems, deliver analytics, or support GPS, Bluetooth, and device functionality.

These third parties may collect, process, or store personal information according to their own privacy policies and contractual obligations. We encourage customers to review the privacy policies of any app, payment processor, carrier, or third-party service they use in connection with Lil Tracker products.

Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, understand website performance, improve the shopping experience, and support marketing or advertising activities.

You can adjust cookie settings through your browser. Some website features may not function properly if cookies are disabled.

Email, SMS, and Marketing Communications

We may contact you about your order, support case, SIM card plan, renewal, warranty claim, return, device setup, app use, or other service-related matters. These communications are necessary to provide our products and services.

If you sign up for marketing emails, promotions, newsletters, or similar communications, you may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.

Emails and Customer Communications

When you place an order, contact support, purchase or renew a SIM card plan, use a Lil Tracker app, or request help with a device, we may use your email address to respond to your request, provide order updates, send shipping information, assist with setup, manage renewals, handle returns or warranty claims, and provide service-related notices.

We may also send marketing or promotional emails where permitted by law. You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us. Service-related emails, such as order updates, support replies, warranty communications, return communications, and SIM plan notices, may still be sent when needed to provide products or services you requested.

Retention of Personal Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, warranty service, SIM plan management, legal compliance, fraud prevention, accounting, tax, business records, and dispute resolution.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely store it according to our business and legal obligations. Some information may remain in backups or archived systems for a limited period.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No method of transmission or storage is completely secure. While we work to protect personal information, we cannot guarantee absolute security of information transmitted through the internet, mobile networks, apps, email, Bluetooth connections, or cloud services.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you, ask for corrections, update your contact details, or ask questions about how your information is handled.

We may need to verify your identity before providing access or making changes. Access may be limited where permitted or required by law, including where information relates to another individual, security, fraud prevention, legal privilege, business records, or other protected information.

Account and App Deletion Requests

If you request deletion of an app account, device account, or related information, we will process the request where reasonably possible and as required by applicable law.

Some information may need to be retained for order records, warranty history, fraud prevention, legal compliance, accounting, tax, backup, dispute resolution, or legitimate business purposes.

Children’s Information

Some Lil Tracker products are designed to help parents or guardians monitor and communicate with children for safety purposes. We expect that purchases, account setup, app management, and consent for a child’s use of a Lil Tracker device will be handled by a parent, guardian, or other authorized adult.

Parents and guardians are responsible for managing who has access to the device, app account, location information, contact list, calling features, Bluetooth tracker access, and related safety settings.

International Visitors

LilTracker.ca is intended for Canadian customers. If you are located outside Canada, please visit our international website at www.liltracker.com.

Personal information may be processed or stored in Canada, the United States, or other jurisdictions where our service providers, app platforms, payment processors, carriers, or cloud providers operate. Privacy laws in those jurisdictions may differ from those in your province, territory, or country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

The updated version will be posted on this page. Your continued use of LilTracker.ca, Lil Tracker products, apps, or services after changes are posted means you accept the updated Privacy Policy.

Contact Lil Tracker Canada About Privacy

If you have questions about this Privacy Policy, or if you wish to access, correct, or ask about your personal information, please contact us:

Support email: support@liltracker.ca
Phone: (514) 285-7140
Toll-free: 1-866-683-6270

Lil Tracker Canada
203-3484 Boul des Sources
Dollard-des-Ormeaux, QC
H9B 1Z9
Canada

For general contact options, please visit our Contact Lil Tracker Canada page.