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FAQ - 4G GPS TRACKER WATCHES

Q: What's required?

A: A nano SIM card with an active data plan and SMS services from any compatible mobile operator. We offer the SIM card plans directly, or you can go with a plan from any of the compatible mobile network operators in Canada listed here.

 

Q: Why do I need a data plan if the GPS network is free?

A: Our watches can log onto the Global Positioning System for free, however in order to send this information to the parent's cell phone, data services are required. 

 

Q: Can you help me set up the watch?

A: Yes, all purchases include free technical support. We can assist you by email (support@liltracker.ca) or by telephone at 514-262-3777

  

Q: I have a Windows Phone, can I use it with Lil Tracker?

A: No. At the moment our app is supported by the Android and iOS operating systems.

 

Q: Do I need a voice plan?

A: No, a voice plan is not required, however, voice services are necessary in order use the voice calling, SOS calling and remote monitoring features.

  

Q: How much data does your GPS watch use?

A: If your Lil Tracker is used daily, you'll use about 20-30 MBs of data per month. This includes data for locating your child's position, as well as for sending 'voice chat messages' back and forth with the tracker watch. It does not include video calls. The video calling feature uses a significant amount of data, so we recommend using this feature exclusively when your Lil Tracker is connected through WiFi. 

 

Q: Can my child really go swimming with this watch?

A: We don't recommend it.  Our GPS trackers carry an IP67 waterproof rating. This means they've been engineered to withstand being submerged in water up to 3 feet deep, for up to 30 minutes. However, its important to understand these criteria are tested in 'lab conditions' where the water is still and pure. It's best to remove your Lil Tracker before going swimming.

Q: How many contacts does the GPS watch store?

A: You can program up to 15 names and numbers in the watch's phonebook. Your child simply swipes the touchscreen and taps on the desired contact to place a call. 

 

Q: What is the range?

A: As our GPS watches work on a mobile network, there is no range. As long as your watch is connected to the cell phone network, you can interact with it: across the street or halfway across the world!

 

Q: What countries does it work in?

A: Our GPS watch can work in countries all over the world, but please be advised if you leave your home country, there will be roaming charges. It works just like your mobile phone.

 

Q: Can the watch use WiFi instead of data.

A: Yes! Our new 4G trackers can connect to WiFi networks too! Its important to note you'll still require a data plan for use outside of your WiFi network.  

 

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